At EasyXRF, we want to ensure that your shopping experience is smooth and satisfactory. Below is important information regarding our ordering process and return policy.
Placing an Order
To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your order.
Order Confirmation
After placing your order, you will receive an order confirmation email containing your order details and a tracking number once your order has shipped.
Returns Policy
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at contact us to initiate the return process.
- Pack the item securely in its original packaging.
- Ship the item back to us using a traceable shipping method.
Refund Process
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
Exchanges
If you would like to exchange an item for a different size or model, please contact us to arrange the exchange.